Terms

We sincerely hope you are 100% satisfied with your purchase.
However, every purchase said otherwise is eligible for an exchange or a return for 14 days from the day of delivery.
we suggest you to read the description of the product in detail so that you will have an idea of the fit you are going for.
The product must be in an unworn condition and deemed fit for resale.
The tags and all attachments must be intact.
The product must be shipped in 14 days from the day of receiving the product.
All the returned products must be received and inspected before return or replacement is issued.
The return or the roundtrip(exchange) shipping cost is the responsibility of the customer and we suggest to find a reliable carrier.
Customer will not be refunded for the initial shipping cost.

NOTE: The items on sale are not eligible for returns or exchanges.

PROCESSING:

As Port Moca is a start up at the moment and run on low staff please allow 2 to 4 days to process your order.
Port Moca reserves right to cancel your order in some cases such as stock running out or multiple discount codes applied etc.

We ship worldwide
We offer free shipping for the orders over $200 inside Australia.
We partnered up with multiple postal services to get your order at your doorstep at the earliest possible.
The shipping costs and duration varies depending on the destination of the order.
Port Moca is not responsible for lost or stolen packages.

All applicable customs and duty charges are the responsibility of the customer.
Custom authorities require that we state the value of your order on the package and they have the right to release or deny release (in rare cases) of your package.
Port Moca is not responsible for lost or stolen packages.

We hope all our customers get the chance to buy their favourite Port Moca products. However, due to the exclusivity of the products the production numbers are very limited
If incase, we run out of the product an order is placed for that product we have all the rights to cancel the order.
The customer will always have a choice of choosing an available product over cancellation. This can be arranged when the customer contacts us on our email info@portmoca.com